What
is Total Quality Management?
The Naval Air Systems Command initially created the term to
describe its Japanese style management approach to quality improvement.
Since then, TQM has taken on many meanings. Simply put, it is
a management approach to long-term success through customer satisfaction.
TQM is based on the participation of all members of an organization
in improving processes, products, services and the culture in
which they work.
The methods
for implementing this approach are found in the teachings of
such quality leaders as:
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