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 Quality Resource Center

No single government, state, or municipality has all the best and brightest methods on the delivery of quality transportation networks and services. This site contains tools and measures that may be helpful in ensuring the quality journey for transportation professionals.



Maryland SHA
Partnering
Missouri Department of Transportation Tracker
An Analysis of the Maryland Department of Transportation State Highway Administration’s Partnering Program and Process. Access it here.


Missouri DOT
Tracker
Missouri Department of Transportation Tracker
The Missouri Department of Transportation is committed to being open and transparent. We want you to know what we do well, what we don't do so well and what we are doing to get better. That is why we created the Tracker. This document is your window into MoDOT. Access it here.


Washington DOT
"Gray Book"
Washington Department of Transportation
The Gray Book, the Washington DOT quarterly performance and accountability performance report providing a update listing of performance measures. Access it here.


Florida DOT
Tiered Business Plan
Florida Department of Transportation
The Florida DOT Business Plan is designed to fully integrate the DOT Business Model statewide through the Strategic Plan (Florida Transportation Plan (FTP), Short Range Component (SRC), annual Strategic Objectives (SO), and Executive Board Initiatives (EBI)) creating five tiers of business plans. Get the details on plan at their website: http://www.dot.state.fl.us/businessmodel/businessplan.htm.


Best Practices
Slide Show Awards
New Mexico Department of Transportation
Each year, the New Mexico DOT selects innovative practices and improvements from around the state that stand out as Best Practice. View the winners from 2005 in the slide show awards here.


Good to Great
See how one DOT, New Mexico reports quarterly on performance measures and results in their Good to Great document that can be accessed here.


Teams Getting Started
North Carolina Department of Environment and National Resources

This document is designed to help small groups of individuals in their quest to change and improve the ways they conduct their work. The document was developed by the North Carolina Department of Environment and Natural Resources (NCDENR). A copy of this document is available in HTML format.



CPI Guide

Continuous Process Improvement
The CPI (Continuous Process Improvement) Guide is a systematic method to be used by individuals or groups in improving any work process. The recommended ten step process guides users with easy to understand steps and recommended tools to support those steps. This document was developed by the North Carolina Department of Transportation’s Productivity Services Section.


C
PI Toolbox
NCDoT

The CPI (Continuous Process Improvement) Toolbox contains many of the necessary analysis and organizational tools needed to follow a systematic method of process improvement. This document was developed by the North Carolina Department of Transportation’s Productivity Services Section as a companion to their CPI Guide.


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