Loading Dock Information
The hours for receiving materials at the Amway Grand Plaza Loading Dock are Monday through Saturday, 8:00 AM - 4:00 PM. Items should be shipped/ delivered to arrive at these times. Any other use of the loading dock should be arranged through your Catering/Convention Service Manager.
The dock is located on the north side of the Hotel on Lyon Street. There is easy access from either U.S. 131 or the US196 expressway. An intercom with a call button is located just outside the door for emergency or evening use.
The physical layout includes a 3 - bay docking area that can accommodate all vehicle heights (including semi-tractor trailers). There is a 5' drop to the driveway. There is also one stairwell and an inclined ramp 3.5 ft. wide. One bay is equipped with an overhead lift (lift operator available at $50.00 per hour).
Upon your arrival at the Hotel, please contact the Bellstand supervisor on duty to pick up packages or to arrange delivery within the Hotel. We apologize, but the Hotel cannot provide assistance or equipment for transporting items to and from the DeVos Place. Those items should be shipped or brought directly to DeVos Place. There is a drayage fee of $10.00 per cart or $25.00 per pallet for transporting items within the Hotel.
The Hotel cannot accept responsibility for items left on the Loading Dock overnight. Delivery vehicles must be removed immediately after delivery and cannot remain parked overnight. Unattended vehicles in the Loading Dock must have the keys left in the ignition.
Entertainment groups: Because of the unique nature and requirement, all bands and entertainment groups must be coordinated through a Catering or Convention Service Manager. In particular, it should be noted that service elevators are not available for use during banquet service times.
At the end of your convention and before leaving the Hotel, please make the proper arrangements for the return shipping of any materials. Again, the Bellstand can provide assistance with returning items to the Loading Dock after they are packed and sealed. Please contact the business center located next to the front desk to complete necessary shipping forms. (Note: The Hotel has a Mon- Fri pickup for items shipped via Fed Ex or UPS. If a different shipper is desired, they should be contacted directly to arrange pickup. )